If the course is cancelled for any reason or the course is full by the time payment is received, a full refund, or transfer to another course (if mutually acceptable), will be offered to all students.

A full refund will be granted to any student who notifies withdrawal from the course 48 hours prior to the commencement of the course. Refunds, with less than 48 hours notice, are given minus an administration fee of $30.00. No refunds will be given for students who fail to notify non-attendance or choose not to complete the course after the course has commenced.

Note: No refunds will be given for First Aid courses as course materials have to be supplied in advance.

Replacement Certificates

Replacement Certificates can be re issued for a fee of $10 per certificate. Please contact the office should you need a certificate re issued.


Assessment areas will have an award of Competent or Not Yet Competent on their Certificates, but please be aware that partial credits will be accorded where needed.


Practical assessment may include CPR, for Apply First Aid bandaging, handling of conscious and unconscious victims and scenario/role plays. This can involve considerable work on the floor, so it is extremely important that you let the Trainer know if you have any physical disability or injury that needs consideration.

RTO Guarantee

Upon undertaking an enrolment the RTO confirms that it:

  • NFTI Training guarantees that in the event that we are unable for any reason to deliver training that has been paid for in full, we will refund the course fees or make alternative arrangements for the training
  • Agrees with and understands the terms and conditions as set out in this handbook and the enrolment process and confirms the accuracy of the information which has been supplied.
  • Understands the obligations as per the National Vocational Education and Training Regulator Act 2012, Standards for Registered Training Organisations 2015 https://www.legislation.gov.au/Details/C2017C00217.